Skookum performs facility management services in the following major functional areas: Buildings and Structures; Utility Systems; Heating, Ventilation and Air Conditioning (HVAC) systems; Dining and Laundry Equipment; Grounds & Pavement Maintenance; and Call Center operations. Skookum utilizes MAXIMO facility management software including technician hand-held technology. Also, Skookum performs preventive maintenance services, and corrective maintenance repairs encompassing a variety of trades including locksmith, carpentry, plumbing, electrical, painting, welding, HVAC mechanics, general maintenance and various laborers.
Contacting the Service Center
Please have the following information available when making a service request.
Determine the nature of the service request:
b. Boiler Plant
d. Environmental Technician
e. Heavy Truck Driver /Transportation Operations
f. HVAC (Heating or Cooling)
h. Machinery Mechanic / Plumbing
i. Transportation Mechanic /Emergency Generator Mechanic
j. Structural /Carpentry
k. Water /Wastewater
a. Customer Name
b. Customer Phone Number
c. Customer email address
d. Customer Command
e. Date/Time call was received
Details of service request
a. Gather detailed information as to the nature of the call to include
1. Ault Field
2. Seaplane Base
3. Outlying Field (OLF), Coupeville
4. Naval Weapons Training Facility (NWTF), Boardman, Oregon
5. Naval Station Everett (NSE)
6. Navy Support Complex (NSC), Smokey Point
7. Naval Radio Station (NRS), Jim Creek
8. Naval Recreation Center (NRC), Pacific Beach
ii. Building Number
iii. Room Number/s
v. Intersections (if outside)
vi. Nearest building number (if outside)
vii. Street Names (if necessary)
Work Order (WO) Priority Classifications
Emergency (Priority 1) WOs: Emergency repairs are required to address immediate danger to personnel, property, or mission; and address failure which prevents operation of equipment for its intended purpose, including work which immediately impacts the Government's mission.
Emergency (Priority 1) Work Orders will be responded to within one hour of receipt of call. The Contractor shall remain at the work site until the emergency has been arrested.
Examples of Priority 1 WOs are as follows:
- An odor of natural gas or gasoline.
- Serious water leaks within buildings.
- Problems arising from fires.
- Electrical problems which could lead to personal harm, damage to property, or result in a power failure affecting occupied buildings.
- Loss of air-conditioning in the cooling season where it is required for critical supplies and equipment, or when whole buildings or significant portions of buildings are without cooling.
- Loss of heating in the heating season where it is required for crucial supplies and equipment, or when whole buildings or significant portions of buildings are without heat.
- Door (including rollup and automatic) and lock repair (including keys), that are critical to operations, work stoppage, safety, and security.
- Broken glass where it is necessary to secure a building or to preclude more serious weather damage. Upon mitigating the immediate problem, WO may be closed out and final repairs may be completed under a Priority 3 WO.
- Breakdown of refrigerators, water heaters, cooking ranges, kettles, ovens, grilles, dishwashers, or other primary kitchen or cold storage equipment in dining facilities and classroom facilities.
- Restriction or stoppage of plumbing fixtures or drain lines where health and safety is an issue and no alternate facilities are available.
- Failure and/or alarms of traffic of traffic controllers or helipad lighting controls.
- Fire Suppression Systems
- Alarm Systems.
- No hot water in barracks, dining facilities and gyms.
- Problems arising from flooding, such as basements, streets (resulting from stopped storm sewers or drains, etc.)
- Repair of security fences and gates
Urgent (Priorty 2) WOs. The Contractor shall perform Urgent Service Orders to repair deficiencies without extended delay, therefore preventing further damage to facilities, ground structures, personal property equipment, and installed equipment and systems.
Urgent (Priority 2) Work Orders shall be completed within five working days from receipt of call.
Examples of Priority 2 WOs are as follows:
- Loss of heat during the heating season which do not meet criteria for Priority One WO.
- Loss of cooling during cooling season which do not meet criteria for Priority One WO.
- Electrical problems determined not to be a threat to life, property, safety or health unless left unattended, such as parking lot lights, inoperable light fixtures where others are close by.
- Inoperable or malfunctioning plumbing fixtures when other operable fixtures exist.
- Breakdown of refrigerators, water heaters, cooking ranges, kettles, ovens, grills, dishwashers or other primary kitchen or cold storage equipment in mess halls and classroom facilities when breakdown will not prevent service, and back up is available.
- Insufficient hot water in living area, mess halls, etc.
- Washer/dryer repairs in barracks.
- Minor roof leaks.
- Door and lock services that do not meet the Priority 1 criteria.
- Failure of elevators, automatic doors, roll-up doors – when not a security issue.
Routine (Priority 3) WOs. The Contractor shall perform Routine Service Orders to repair deficiencies and return facilities, ground structures, personal property equipment, and installed equipment and systems to normal working condition.
Routine (Priority 3) Work Orders shall be completed within thirty calendar days from receipt of call.
Examples of Priority 3 WOs are:
- Floor repairs
- Cracked windows
- Holes in walls
- Minor water leaks where no damage to property is likely to occur
- Parking lot light bulb replacement
- Bulb replacement in buildings, inoperable receptacles, etc.